[{"data":1,"prerenderedAt":717},["ShallowReactive",2],{"post-sms-appointment-reminders-the-secret-weapon-to-beating-no-shows-en":3,"related-sms-appointment-reminders-the-secret-weapon-to-beating-no-shows-en":96,"nav-options-en":254,"footer-options-en":594},{"translated":4,"slug":13,"__typename":14,"id":15,"link":16,"featuredImage":17,"author":21,"title":33,"categories":34,"date":42,"excerpt":19,"postArticles":43,"seo":78},[5,9],{"slug":6,"locale":7},"sms-paamindelser-det-hemmelige-vaaben-mod-udeblivelser",{"locale":8},"da_DK",{"slug":10,"locale":11},"sms-terminerinnerungen-die-geheimwaffe-gegen-no-shows",{"locale":12},"de_DE","sms-appointment-reminders-the-secret-weapon-to-beating-no-shows","Post","cG9zdDoxNTE0Mg==","https://gatewayapi.com/blog/sms-appointment-reminders-the-secret-weapon-to-beating-no-shows/",{"node":18},{"altText":19,"mediaItemUrl":20,"sourceUrl":20},"","https://cms.gatewayapi.live/wp-content/uploads/2023/02/thumbnail-SMS_appointment_reminders-feb_2023-800x600px-v2@2x.jpg",{"node":22},{"name":23,"avatar":24,"description":27,"userOptions":28},"Morten Agerbæk Riber",{"url":25,"size":26},"https://secure.gravatar.com/avatar/edfc34d229987d7f987d2e2818a1d63ee18db366745779b58bdae3245067a71c?s=96&d=mm&r=g",96,"Online Marketing Manager",{"user":29},{"userAvatar":30},{"node":31},{"altText":19,"mediaItemUrl":32,"sourceUrl":32},"https://cms.gatewayapi.live/wp-content/uploads/2020/11/MR_250x250px.png","SMS Appointment Reminders: The Secret Weapon to Beating No-Shows",{"nodes":35},[36,39],{"id":37,"name":38},"dGVybToyMA==","Business",{"id":40,"name":41},"dGVybToxMjk=","SMS service","2023-02-06T09:15:30",{"__typename":44,"listCover":45,"listText":47,"cover":48,"author":23,"content":51},"PostArticles",{"node":46},{"altText":19,"mediaItemUrl":20,"sourceUrl":20},"\u003Cp>\u003Cspan style=\"font-weight: 400;\">Use SMS appointment reminders to reduce no-shows, improve satisfaction and save money – the return on investment is huge! \u003C/span>\u003C/p>\n",{"node":49},{"altText":19,"mediaItemUrl":50,"sourceUrl":50},"https://cms.gatewayapi.live/wp-content/uploads/2023/02/hero-SMS_appointment_reminders-feb_2023-1200x628px-v2@2x.jpg",[52,55,57,59,66,68,70,72,76],{"__typename":53,"text":54},"PostArticlesContentTextLayout","\u003Cp>\u003Cspan style=\"font-weight: 400;\">In today’s fast-paced world, it is easy to forget appointments. By using SMS appointment reminders, organizations can reduce no-shows, improve satisfaction and save money. The return on the investment on SMS reminders is often very high – we have seen examples of ROIs of up to 4,195%! \u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">You have probably landed on this page because you either are looking for more information on the the benefits of SMS appointment reminders, information on how to set up your own \u003C/span>\u003Ca href=\"https://gatewayapi.com/sms-service\">\u003Cspan style=\"font-weight: 400;\">SMS service\u003C/span>\u003C/a>\u003Cspan style=\"font-weight: 400;\"> that offers the possibility of SMS reminders or because you are looking to integrate an \u003C/span>\u003Ca href=\"https://gatewayapi.com/blog/why-saas-companies-should-consider-adding-sms-capabilities/\">\u003Cspan style=\"font-weight: 400;\">SMS API with your SaaS service\u003C/span>\u003C/a>\u003Cspan style=\"font-weight: 400;\">, where SMS reminders can be beneficial to your customers.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">Read on to learn about best practices and view our templates that are ready to copy and paste to fit your organization – whether your use case is within the restaurant industry or the service, healthcare, educational or public sector. \u003C/span>\u003C/p>\n\u003Cp> \u003C/p>\n\u003Ch3 style=\"color: #77dda2; text-align: center;\">\u003Cstrong>\u003Ci>Up to 4,195% in ROI on SMS appointment reminders\u003C/i>\u003C/strong>\u003C/h3>\n",{"__typename":53,"text":56},"\u003Ch2>\u003Cstrong>What are SMS appointment reminders?\u003C/strong>\u003C/h2>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">SMS appointment reminders are automated messages sent to mobile phones to remind you of appointments, deadlines or important events. For businesses and public organizations, SMS reminders are an effective tool to reduce no-shows. \u003C/span>\u003C/p>\n",{"__typename":53,"text":58},"\u003Ch2>\u003Cstrong>Best practices\u003C/strong>\u003C/h2>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">There are several best practices that organizations can follow to ensure that their SMS appointment reminders are as effective as possible.\u003Cbr />\n\u003C/span>\u003C/p>\n\u003Cp>\u003Cstrong>These include:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cb>Personalization\u003C/b>\u003Cspan style=\"font-weight: 400;\"> of the message to make it more likely that people will read and respond to the reminder. This can be done by including the person’s name, appointment time and location.\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cb>Good timing\u003C/b>\u003Cspan style=\"font-weight: 400;\"> of the reminder is also important. It is best to send the reminder a day or two before the appointment, as this gives the person enough time to reschedule if necessary.\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cb>Clear instructions \u003C/b>\u003Cspan style=\"font-weight: 400;\">on how to confirm or reschedule the appointment. This can be done by including a link to a web page or a phone number that the person can call.\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cb>A call-to-action\u003C/b>\u003Cspan style=\"font-weight: 400;\">, such as asking the person to confirm their appointment. This can increase the likelihood that the person will take action.\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cb>Measuring the results\u003C/b>\u003Cspan style=\"font-weight: 400;\"> of the SMS appointment reminders. This can be done by tracking the number of no-shows, the response rate, and the satisfaction rate.\u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cp> \u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">So there you have it: Personalization, good timing, clear instructions, a call-to-action and measuring of the results are all key aspects of ensuring effectiveness and thereby a reduction on no-shows.\u003C/span>\u003C/p>\n",{"__typename":60,"border":61,"widthInPercent":62,"image":63},"PostArticlesContentImageLayout",true,100,{"node":64},{"altText":19,"mediaItemUrl":65,"sourceUrl":65},"https://cms.gatewayapi.live/wp-content/uploads/2023/02/SMS_appointment_reminders_templates-feb_2023-1200x628px@2x.jpg",{"__typename":53,"text":67},"\u003Ch2>\u003Cstrong>SMS appointment reminder templates\u003C/strong>\u003C/h2>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">Here are some templates that organizations of all shapes and sizes can use. You can easily customize the templates to fit your specific needs and branding.\u003C/span>\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp>\u003Cb>Simple appointment reminder \u003C/b>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">“Hi [Name], this is a reminder of your appointment at [Organization Name] on [Date] at [Time]. If you need to reschedule, please call us at [Phone Number]. Thank you!”\u003C/span>\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp>\u003Cb>Confirmation request \u003C/b>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">“Hi [Name], this is a reminder of your appointment at [Organization Name] on [Date] at [Time]. Please reply ‘CONFIRM’ to confirm your appointment or ‘RESCHEDULE’ to reschedule. Thank you!”\u003C/span>\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp>\u003Cb>Reminder with location \u003C/b>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">“Hi [Name], this is a reminder of your appointment at [Organization Name] on [Date] at [Time]. The appointment will take place at [Location]. If you need to reschedule, please call us at [Phone Number]. Thank you!”\u003C/span>\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp>\u003Cb>Reminder with additional information\u003C/b>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">“Hi [Name], this is a reminder of your appointment at [Organization Name] on [Date] at [Time]. Please bring your ID and insurance card to the appointment. If you need to reschedule, please call us at [Phone Number]. Thank you!”\u003C/span>\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp>\u003Cb>Reminder with a link to confirm\u003C/b>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">“Hi [Name], this is a reminder of your appointment at [Organization Name] on [Date] at [Time]. Please click on this link [link] to confirm your appointment or reschedule. Thank you!”\u003C/span>\u003C/p>\n",{"__typename":53,"text":69},"\u003Ch2>\u003Cstrong>Where to go from here?\u003C/strong>\u003C/h2>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">By now you are very likely already researching whether your tools have SMS reminder capabilities. Otherwise, you have many possibilities when you want to integrate with GatewayAPI to enable SMS appointment reminders. You can learn more about the many \u003C/span>\u003Ca href=\"https://gatewayapi.com/integrations/\">\u003Cspan style=\"font-weight: 400;\">options here\u003C/span>\u003C/a>\u003Cspan style=\"font-weight: 400;\"> or take a look at our \u003C/span>\u003Ca href=\"https://gatewayapi.com/docs/\">\u003Cspan style=\"font-weight: 400;\">documentation\u003C/span>\u003C/a>\u003Cspan style=\"font-weight: 400;\">. \u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">You can choose the coding language that is best suited to your needs, which means that whether it is a solution in Java, C#, PHP, Python, Node.js etc. you are working with, you can easily integrate with us. Lastly, we also offer several different APIs you can use. \u003C/span>\u003C/p>\n",{"__typename":53,"text":71},"\u003Ch2>\u003Cstrong>Conclusion\u003C/strong>\u003C/h2>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">In conclusion, SMS appointment reminders are a powerful tool that can help organizations reduce no-shows and improve satisfaction. By following best practices, organizations can ensure that their SMS appointment reminders are as effective as possible. With a potential ROI of up to 4,195%, SMS appointment reminders are a cost-effective solution that can have a significant positive impact on the amount of no-shows.\u003C/span>\u003C/p>\n",{"__typename":60,"border":61,"widthInPercent":62,"image":73},{"node":74},{"altText":19,"mediaItemUrl":75,"sourceUrl":75},"https://cms.gatewayapi.live/wp-content/uploads/2021/05/global-sms-gatewayapi.jpg",{"__typename":53,"text":77},"\u003Ch2>\u003Cstrong>Global SMS Gateway\u003C/strong>\u003C/h2>\n\u003Cp>We have made it simple to implement SMS services into your business by offering some of the best prices worldwide as well as easy integration, world-class customer support, an intuitive interface and a rock-solid uptime of 99.99%. If you don’t have an account yet, you can create a FREE account in less than two minutes here: Go to \u003Ca href=\"https://onlinecity-id.io/gatewayapi/signup/?locale=en\">GatewayAPI\u003C/a> or contact \u003Ca href=\"mailto:sales@gatewayapi.com\" target=\"_blank\" rel=\"noopener\">sales@gatewayapi.com\u003C/a>.\u003C/p>\n",{"metaDesc":79,"metaKeywords":19,"metaRobotsNofollow":80,"metaRobotsNoindex":81,"opengraphAuthor":19,"opengraphDescription":79,"opengraphImage":82,"opengraphTitle":83,"opengraphType":84,"opengraphUrl":16,"readingTime":85,"title":83,"twitterDescription":19,"twitterTitle":19,"twitterImage":86,"opengraphModifiedTime":87,"opengraphPublishedTime":88,"opengraphPublisher":89,"opengraphSiteName":90,"focuskw":19,"canonical":16,"breadcrumbs":91},"Use SMS appointment reminders to reduce no-shows, improve satisfaction and save money - the return on investment is huge. Read more.","follow","index",{"mediaItemUrl":20},"SMS Appointment Reminders | Reduce No-Shows - GatewayAPI","article",0,null,"2026-02-10T12:23:00+00:00","2023-02-06T08:15:30+00:00","https://www.facebook.com/gatewayapi/","GatewayAPI",[92,95],{"url":93,"text":94},"https://gatewayapi.com/","Home",{"url":16,"text":33},[97,124,148,174,202,227],{"translated":98,"slug":105,"id":106,"link":107,"postArticles":108,"author":114,"title":116,"categories":117,"date":123,"excerpt":19},[99,102],{"slug":100,"locale":101},"alt-du-skal-vide-om-rcs-registrering-og-agent-haandtering",{"locale":8},{"slug":103,"locale":104},"alles-was-sie-ueber-die-rcs-registrierung-und-die-verwaltung-von-agenten-wissen-muessen",{"locale":12},"everything-you-need-to-know-about-rcs-registration-and-agent-management","cG9zdDoyMzM4NQ==","https://gatewayapi.com/blog/everything-you-need-to-know-about-rcs-registration-and-agent-management/",{"listCover":109,"listText":112,"author":113},{"node":110},{"altText":19,"mediaItemUrl":111,"sourceUrl":111},"https://cms.gatewayapi.live/wp-content/uploads/2026/02/2025_12_18-GatewayAPI-Blogpost-RCS_registration_agent_managment-Thumbnail@2x.jpg","\u003Cp>\u003Cspan style=\"font-weight: 400;\">Get an insight into the process of getting started with \u003C/span>\u003Cspan style=\"font-weight: 400;\">RCS Business Messaging\u003C/span>\u003Cspan style=\"font-weight: 400;\">, including registering an ‘RCS agent’, which is a requirement before you can send RCS messages.\u003C/span>\u003C/p>\n","Mathias Bork Knudsen",{"node":115},{"name":113},"Everything You Need to Know About RCS Registration and Agent Management",{"nodes":118},[119,120],{"id":37,"name":38},{"id":121,"name":122},"dGVybTozMA==","RCS","2025-12-18T11:04:33",{"translated":125,"slug":132,"id":133,"link":134,"postArticles":135,"author":141,"title":143,"categories":144,"date":147,"excerpt":19},[126,129],{"slug":127,"locale":128},"reducer-udeblivelser-i-sundhedssektoren-med-sms-og-adfaerdsdesign",{"locale":8},{"slug":130,"locale":131},"reduzieren-sie-die-zahl-der-nicht-erschienenen-patienten-im-gesundheitswesen-mit-sms-und-verhaltensprinzipien",{"locale":12},"reduce-no-shows-in-the-healthcare-industry-with-sms-and-behavioral-principles","cG9zdDoyMTUzMA==","https://gatewayapi.com/blog/reduce-no-shows-in-the-healthcare-industry-with-sms-and-behavioral-principles/",{"listCover":136,"listText":139,"author":140},{"node":137},{"altText":19,"mediaItemUrl":138,"sourceUrl":138},"https://cms.gatewayapi.live/wp-content/uploads/2025/05/2025_23_05-GatewayAPI-Blogpost-reduce_no_shows_healthcare_industry-thumbnail@2x.jpg","\u003Cp>\u003Cspan style=\"font-weight: 400;\">Discover how SMS reminders can cut no-show rates by 30–40% – and even more when combined with behavioural science strategies.\u003C/span>\u003C/p>\n","Morten Riber",{"node":142},{"name":23},"Reduce No-Shows in the Healthcare Industry with SMS and Behavioral Principles",{"nodes":145},[146],{"id":37,"name":38},"2025-05-23T08:35:10",{"translated":149,"slug":156,"id":157,"link":158,"postArticles":159,"author":164,"title":166,"categories":167,"date":173,"excerpt":19},[150,153],{"slug":151,"locale":152},"telenor-indfoerer-differentierede-sms-priser-i-norge-og-danmark-hvad-betyder-det-for-dig",{"locale":8},{"slug":154,"locale":155},"telenor-fuehrt-differenzierte-sms-preise-in-norwegen-und-daenemark-ein-was-bedeutet-das-fuer-sie",{"locale":12},"telenor-introduces-tiered-sms-pricing-in-norway-and-denmark-what-does-this-mean-for-you","cG9zdDoyMTI2Nw==","https://gatewayapi.com/blog/telenor-introduces-tiered-sms-pricing-in-norway-and-denmark-what-does-this-mean-for-you/",{"listCover":160,"listText":163,"author":113},{"node":161},{"altText":19,"mediaItemUrl":162,"sourceUrl":162},"https://cms.gatewayapi.live/wp-content/uploads/2025/01/2025_01_29-GatewayAPI-Blogpost-SMS_pricing_in_dorway_and_denmark_v2-thumbnail@2x.jpg","\u003Cp>\u003Cspan style=\"font-weight: 400;\">Learn about Telenor’s new tiered pricing structure in Norway and Denmark, which especially affects international Sender IDs. \u003C/span>\u003C/p>\n",{"node":165},{"name":113},"Telenor Introduces Tiered SMS Pricing in Norway and Denmark – What Does This Mean for You?",{"nodes":168},[169,170],{"id":37,"name":38},{"id":171,"name":172},"dGVybTozNw==","Traffic","2025-01-29T12:24:05",{"translated":175,"slug":182,"id":183,"link":184,"postArticles":185,"author":191,"title":193,"categories":194,"date":201,"excerpt":19},[176,179],{"slug":177,"locale":178},"globale-partnerskaber-noeglen-til-gatewayapis-succes",{"locale":8},{"slug":180,"locale":181},"globale-partnerschaften-der-schluessel-zum-erfolg-von-gatewayapi",{"locale":12},"global-partnerships-the-key-to-gatewayapis-success","cG9zdDoyMDk3Mg==","https://gatewayapi.com/blog/global-partnerships-the-key-to-gatewayapis-success/",{"listCover":186,"listText":189,"author":190},{"node":187},{"altText":19,"mediaItemUrl":188,"sourceUrl":188},"https://cms.gatewayapi.live/wp-content/uploads/2024/11/thumbnail-global_partners_wwc24-nov_2024-illustrated-800x600px@2x-1.jpg","\u003Cp>\u003Cspan style=\"font-weight: 400;\">Learn how GatewayAPI combines global connectivity and local expertise to deliver reliable communications worldwide. \u003C/span>\u003C/p>\n","Mathias Bork Knudsen & Madss Storm Hansen",{"node":192},{"name":113},"Global Partnerships: The Key to GatewayAPI’s Success",{"nodes":195},[196,197,200],{"id":37,"name":38},{"id":198,"name":199},"dGVybTo0MQ==","Security",{"id":171,"name":172},"2024-11-22T12:30:33",{"translated":203,"slug":210,"id":211,"link":212,"postArticles":213,"author":219,"title":221,"categories":222,"date":226,"excerpt":19},[204,207],{"slug":205,"locale":206},"cybersikkerhed-i-messaging-branchen-og-vores-strategiske-indsats-mod-nye-trusler",{"locale":8},{"slug":208,"locale":209},"cybersicherheit-in-der-messaging-branche-und-unser-strategischer-umgang-mit-neuen-bedrohungen",{"locale":12},"cybersecurity-in-the-messaging-industry-and-our-strategic-response-to-emerging-threats","cG9zdDoyMDg5NQ==","https://gatewayapi.com/blog/cybersecurity-in-the-messaging-industry-and-our-strategic-response-to-emerging-threats/",{"listCover":214,"listText":217,"author":218},{"node":215},{"altText":19,"mediaItemUrl":216,"sourceUrl":216},"https://cms.gatewayapi.live/wp-content/uploads/2024/11/thumbnail-cybersecurity_messaging_industry-nov_2024-illustrated-800x600px@2x.jpg","\u003Cp>\u003Cspan style=\"font-weight: 400;\">Learn more about how we strategically and specifically work to keep GatewayAPI + the SMS industry secure. \u003C/span>\u003C/p>\n","Kennet Darell Larsen",{"node":220},{"name":218},"Cybersecurity in the Messaging Industry and Our Strategic Response to Emerging Threats",{"nodes":223},[224,225],{"id":37,"name":38},{"id":198,"name":199},"2024-11-13T12:51:44",{"translated":228,"slug":235,"id":236,"link":237,"postArticles":238,"author":244,"title":246,"categories":247,"date":253,"excerpt":19},[229,232],{"slug":230,"locale":231},"surveys-via-sms-din-vej-til-gladere-kunder",{"locale":8},{"slug":233,"locale":234},"umfragen-per-sms-ihr-shortcut-zu-zufriedeneren-kunden",{"locale":12},"surveys-via-sms-your-shortcut-to-happier-customers","cG9zdDoyMDYxOQ==","https://gatewayapi.com/blog/surveys-via-sms-your-shortcut-to-happier-customers/",{"listCover":239,"listText":242,"author":243},{"node":240},{"altText":19,"mediaItemUrl":241,"sourceUrl":241},"https://cms.gatewayapi.live/wp-content/uploads/2024/08/thumbnail-customer_survey-aug_2024-800x600px@2x.jpg","\u003Cp>\u003Cspan style=\"font-weight: 400;\">Learn how SMS-based surveys can help companies improve their customer experience and drive growth.\u003C/span>\u003C/p>\n","Mette Fjeldhoff",{"node":245},{"name":243},"Surveys via SMS: Your Shortcut to Happier Customers",{"nodes":248},[249,250],{"id":37,"name":38},{"id":251,"name":252},"dGVybTo4OQ==","SMS marketing","2024-08-14T13:47:23",[255,468,574,591],{"__typename":256,"active":61,"hasSubmenu":61,"link":257,"menuClass":260,"submenuLinks":262},"OptionsGwMenuItems",{"target":86,"title":258,"url":259},"Services","#",[261],"services",[263,279,291,304,316,329,341,353,366,378,390,402,414,422,435,447,459],{"description":264,"column":265,"label":86,"labelColor":267,"title":86,"type":269,"video":86,"visibleOn":271,"subLinks":86,"link":273,"icon":276},"Learn more about the EU setup where hosting and ownership are entirely within the EU.",[266],"column-1",[268],"blue",[270],"default",[272],"both",{"target":86,"title":274,"url":275},"EU 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