[{"data":1,"prerenderedAt":824},["ShallowReactive",2],{"post-saadan-sendes-sms-beskeder-fra-zendesk-via-gatewayapi-da":3,"related-saadan-sendes-sms-beskeder-fra-zendesk-via-gatewayapi-da":212,"nav-options-da":375,"footer-options-da":706},{"translated":4,"slug":13,"__typename":14,"id":15,"link":16,"featuredImage":17,"author":18,"title":31,"categories":32,"date":42,"excerpt":29,"postArticles":43,"seo":194},[5,9],{"slug":6,"locale":7},"how-to-send-smses-from-zendesk-using-gatewayapi",{"locale":8},"en_US",{"slug":10,"locale":11},"so-konfigurieren-sie-eingehenden-sms-support",{"locale":12},"de_DE","saadan-sendes-sms-beskeder-fra-zendesk-via-gatewayapi","Post","cG9zdDo4MDk2","https://gatewayapi.com/da/blog/saadan-sendes-sms-beskeder-fra-zendesk-via-gatewayapi/",null,{"node":19},{"name":20,"avatar":21,"description":24,"userOptions":25},"Jacob Scherffenberg-Møller",{"url":22,"size":23},"https://secure.gravatar.com/avatar/d1282de7ff9dea14af57cade5fc35737aa520c1278f23aa53227dd55b26ddad8?s=96&d=mm&r=g",96,"Software Developer",{"user":26},{"userAvatar":27},{"node":28},{"altText":29,"mediaItemUrl":30,"sourceUrl":30},"","https://cms.gatewayapi.live/wp-content/uploads/2021/04/jacob_moeller.jpeg","Sådan sendes SMS-beskeder fra Zendesk via GatewayAPI",{"nodes":33},[34,37,39],{"id":35,"name":36},"dGVybToxNDY=","Guide",{"id":38,"name":36},"dGVybToxNDU=",{"id":40,"name":41},"dGVybToz","Tech","2017-06-15T17:40:13",{"__typename":44,"listCover":45,"listText":48,"cover":49,"author":20,"content":52},"PostArticles",{"node":46},{"altText":29,"mediaItemUrl":47,"sourceUrl":47},"https://cms.gatewayapi.live/wp-content/uploads/2021/05/thumbnail-zendesk.jpg","\u003Cp>Trin-for-trin guide til, hvordan du opsætter SMS-support ved at integrere Zendesk med GatewayAPI. Styrk jeres kundetilfredshed.\u003C/p>\n",{"node":50},{"altText":29,"mediaItemUrl":51,"sourceUrl":51},"https://cms.gatewayapi.live/wp-content/uploads/2021/05/header-zendesk.jpg",[53,56,58,65,69,71,75,77,81,83,91,93,98,100,105,107,112,114,119,121,126,128,133,135,137,141,143,146,150,152,156,158,165,167,169,173,175,179,183,185,190,192],{"__typename":54,"text":55},"PostArticlesContentTextLayout","\u003Ch2>Sådan konfigureres indgående SMS-support\u003C/h2>\n\u003Cp>Vil du gerne anvende SMS kommunikation som en del af din support?\u003C/p>\n\u003Cp>\u003Ca href=\"https://gatewayapi.com/blog/da/7-maader-sms-kommunikation-kan-forbedre-din-kundetilfredshed/\" rel=\"noopener noreferrer\">Vi har tidligere beskrevet fordelene ved at gøre dette\u003C/a>. Her får I en trin for trin guide om, hvordan I implementerer det i jeres system. Guiden er opdelt i tre sektioner:\u003C/p>\n\u003Col>\n\u003Cli>I det første afsnit vil vi fokusere på, hvordan man konfigurerer GatewayAPI og Zendesk.\u003C/li>\n\u003Cli>I det andet afsnit vil vi fokusere på at gøre det muligt for kunderne at sende SMS-beskeder tilbage for at oprette og opdatere supportsager.\u003C/li>\n\u003Cli>Endelig vil vi fokusere på, hvordan man konfigurerer Zendesk til at sende svar på supportsager som SMS-beskeder.\u003C/li>\n\u003C/ol>\n",{"__typename":54,"text":57},"\u003Ch2>1. Konfigurering af GatewayAPI og Zendesk\u003C/h2>\n\u003Cp>For at systemet kan modtage SMS-beskeder, er det nødvendigt at udføre et par konfigurationer i Zendesk og på GatewayAPI-kontoen.\u003C/p>\n\u003Cp>\u003Cb>Zendesk\u003C/b>\u003C/p>\n\u003Cp>Start med at klikke på \u003Ci>Settings\u003C/i> i menuen til venstre og under \u003Ci>Manage\u003C/i> gå til \u003Ci>Ticket Fields\u003C/i>. Klik på \u003Ci>Add custom field\u003C/i> og vælg \u003Ci>Text field.\u003C/i>\u003C/p>\n",{"__typename":59,"border":60,"widthInPercent":61,"image":62},"PostArticlesContentImageLayout",true,100,{"node":63},{"altText":29,"mediaItemUrl":64,"sourceUrl":64},"https://cms.gatewayapi.live/wp-content/uploads/2021/05/addtarget.png",{"__typename":59,"border":60,"widthInPercent":61,"image":66},{"node":67},{"altText":29,"mediaItemUrl":68,"sourceUrl":68},"https://cms.gatewayapi.live/wp-content/uploads/2021/05/selecttextfield.png",{"__typename":54,"text":70},"\u003Cdiv class=\"et_pb_module et_pb_text et_pb_text_4 et_pb_text_align_left et_pb_bg_layout_light\">\n\u003Cdiv class=\"et_pb_text_inner\">\n\u003Cp>Giv dit nye felt et navn, f.eks. ‘Telefon’ og noter det brugerdefinerede \u003Ci>Field ID\u003C/i>. Du får brug for det senere.\u003C/p>\n\u003C/div>\n\u003C/div>\n",{"__typename":59,"border":60,"widthInPercent":61,"image":72},{"node":73},{"altText":29,"mediaItemUrl":74,"sourceUrl":74},"https://cms.gatewayapi.live/wp-content/uploads/2021/05/customfieldphone.png",{"__typename":54,"text":76},"\u003Ch2>GatewayAPI\u003C/h2>\n\u003Cp>For at aktivere GatewayAPI til at modtage meddelelser skal du først have et telefonnummer, der kan modtage meddelelserne. Dette kan gøres på en række måder. I denne guide bruger vi et virtuelt nummer, som kan \u003Ca href=\"https://gatewayapi.com/da/virtuelle-numre/\">lejes gennem os\u003C/a>.\u003C/p>\n\u003Cp>Når du har et nummer klar, skal du oprette en URL, der kan bruges til at modtage HTTP POST-anmodninger om de meddelelser, du modtager. Anmodningen vil indeholde en masse data: Blandt andet telefonnummeret og meddelelsens tekstindhold.\u003C/p>\n\u003Cp>I dette eksempel bruger vi \u003Ci>localhost tunnel tool ngrok\u003C/i>, \u003Ci>Python\u003C/i> og \u003Ci>Flask library\u003C/i> til at køre koden og supplere en \u003Ci>Public URL\u003C/i>, som vi kan bruge til vores webhook.\u003C/p>\n\u003Cp>I et produktionsmiljø vil du selvfølgelig være nødt til at have det kørende på en rigtig server. Zendesk understøtter en bred vifte af forskellige programmeringssprog inklusiv PHP. Du kan få et komplet overblik over de sprog, de har biblioteker til \u003Ca href=\"https://developer.zendesk.com/rest_api/docs/api-clients/introduction\" target=\"_blank\" rel=\"noopener\">her\u003C/a>.\u003C/p>\n\u003Cp>For at afslutte opsætningen skal du gå til \u003Ci>settings\u003C/i> i GatewayAPIs backend -> derefter \u003Ci>webhooks\u003C/i> -> og til sidst klikke på \u003Ci>Add a new REST webhook\u003C/i>. Giv din webhook et navn og indsæt din URL.\u003C/p>\n\u003Cp>Nu er GatewayAPI og Zendesk klar til næste trin, hvor vi vil se nærmere på, hvordan vi gør det muligt for jeres kunder at sende SMS-beskeder til jer.\u003C/p>\n",{"__typename":59,"border":60,"widthInPercent":61,"image":78},{"node":79},{"altText":29,"mediaItemUrl":80,"sourceUrl":80},"https://cms.gatewayapi.live/wp-content/uploads/2021/05/addwebhook.png",{"__typename":54,"text":82},"\u003Ch2>2. Gør det muligt for kunder at sende SMS’er tilbage\u003C/h2>\n\u003Cp>Det er nu tid til at begynde at koble nogle reelle funktioner op på webhooken. Som nævnt bruger vi Python, men du har fri mulighed for at bruge det programmeringssprog, du foretrækker. Du kan også kommunikere direkte med Zendesks API, som er meget veldokumenteret\u003C/p>\n\u003Cp>Vi bruger følgende biblioteker til at udføre de forskellige opgaver:\u003C/p>\n",{"__typename":84,"sourceCode":85},"PostArticlesContentCodeLayout",[86],{"language":87,"source":90},[88,89],"python","Python","from flask import Flask, request, Response\r\n\r\nfrom requests_oauthlib import OAuth1Session\r\n\r\nfrom zenpy import Zenpy\r\n\r\nfrom zenpy.lib.api_objects import Ticket, CustomField, Comment, User",{"__typename":54,"text":92},"\u003Cdiv class=\"et_pb_module et_pb_text et_pb_text_8 et_pb_text_align_left et_pb_bg_layout_light\">\n\u003Cdiv class=\"et_pb_text_inner\">\n\u003Cp>Til at begynde med skal du definere en funktion, der sender en SMS tilbage til kunden for at bekræfte, hvilke handlinger der er foretaget på baggrund af deres input. Det kan også være en besked, der angiver, at deres input ikke blev forstået eller ikke er tilladt.\u003C/p>\n\u003C/div>\n\u003C/div>\n\u003Cdiv class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_9 et_pb_text_align_left et_pb_bg_layout_light\">\n\u003Cdiv class=\"et_pb_text_inner\">\u003C/div>\n\u003C/div>\n",{"__typename":84,"sourceCode":94},[95],{"language":96,"source":97},[88,89],"def _send_reply(number, message):\r\nkey = ‘Create-an-API-Key’\r\nsecret = ‘GoGenerateAnApiKeyAndSecret’\r\napi = OAuth1Session(key, client_secret=secret)\r\nreq = {\r\n‘sender’: ‘Put Your GatewayAPI number here’,\r\n‘message’: message,\r\n‘recipients’: [{‘msisdn’: number}],\r\n}\r\nres = api.post(‘https://gatewayapi.com/rest/mtsms’, json=req){:target=”_blank”}\r\nres.raise_for_status()",{"__typename":54,"text":99},"\u003Cp>Du skal nu oprette et sæt kommandoer, så brugerne kan få support via SMS. Koden \u003Ci>casefolder\u003C/i> kommandoen, så den kan håndtere input i korrekt uanset, om der er anvendt store eller små bogstaver. Alle kommandoer undtagen ‘Hjælp’ søger først efter keywordet efterfulgt af en meddelelsen om, at supportsagen er blevet oprettet eller opdateret. En liste over kommandoer kan være:\u003C/p>\n\u003Cul>\n\u003Cli>Hjælp\u003C/li>\n\u003Cli>Ny\u003C/li>\n\u003Cli>[ID] – \u003Ci>Heltal ID\u003C/i> for den supportsag, der skal opdateres.\u003C/li>\n\u003C/ul>\n\u003Cp>Denne liste kan udvides med alt, hvad du måtte finde nyttigt ved at bruge Zendesk API.\u003C/p>\n\u003Cp>Nu er vi ved den spændende del, hvor vi skal tilføje nogle reelle Zendesk-funktioner til vores løsning. Først skal du beslutte dig for den type godkendelsesmetode du vil anvende. Vi bruger tokenbaseret godkendelse i dette eksempel. Til dette skal du oprette et API-token i Zendesk ved at klikke på \u003Ci>Settings\u003C/i> i menuen, og under \u003Ci>Channels\u003C/i> skal du klikke på \u003Ci>API.\u003C/i> Nu kan du bruge tokenet til at oprette en Zenpy-klient i Python.\u003C/p>\n",{"__typename":84,"sourceCode":101},[102],{"language":103,"source":104},[88,89],"credentials = { ’email’: ‘The email used to access you zendesk account’, ‘token’: ‘Your-Token-Here’, ‘subdomain’: ‘Your zendesk account name here’, } zenpy_client = Zenpy(**credentials)\r\n\r\n",{"__typename":54,"text":106},"\u003Cdiv class=\"et_pb_module et_pb_text et_pb_text_12 et_pb_text_align_left et_pb_bg_layout_light\">\n\u003Cdiv class=\"et_pb_text_inner\">\n\u003Cp>I kodeeksemplet ovenover, sikrer \u003Ci>‘**credentials, \u003C/i>at indholdet i biblioteket bliver overført til Zenpy som \u003Ci>keywords arguments\u003C/i>. Definer en rute i Flask bagefter, som skal være den URL, du har valgt til webhooken i GatewayAPI. Den skal konfigureres til kun at acceptere POST-anmodninger, da det er sådan, indgående meddelelser sendes.\u003C/p>\n\u003C/div>\n\u003C/div>\n\u003Cdiv class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_13 et_pb_text_align_left et_pb_bg_layout_light\">\u003C/div>\n",{"__typename":84,"sourceCode":108},[109],{"language":110,"source":111},[88,89],"@app.route(‘/inbound’, methods=[‘POST’])\r\ndef zendesk_support():\r\nreq = request.get_json(force=True)\r\nmsg = req[‘message’].split(‘ ‘)\r\nif msg[0].casefold() == ‘new’:\r\nmsg.pop(0)\r\nif not msg:\r\n_send_reply(req[‘msisdn’], ‘Please add a message after new,’\r\n‘ so we know what you need assistance with’)\r\nreturn Response(status=204)\r\nmessage = ‘ ‘.join(msg)\r\nnew_ticket = zenpy_client.tickets.create(\r\nTicket(\r\nsubject=message[:40],\r\ndescription=message,\r\nrequester=User(name=str(req[‘msisdn’]),\r\nexternal_id=req[‘msisdn’]),\r\ncustom_fields=[CustomField(id=YourCustomFieldID,\r\nvalue=req[‘msisdn’])],\r\n)\r\n)\r\n_send_reply(req[‘msisdn’],\r\n‘We have created a ticket with id: ‘\r\nf'{new_ticket.to_dict()[“ticket”].id}, if you have ‘\r\n‘furhter comments for your ticket please write us ‘\r\n‘a message starting with your id followed by your ‘\r\n‘new comment’)",{"__typename":54,"text":113},"\u003Cp>Hent først \u003Ci>JSON bodyen\u003C/i> i den indgående anmodning, og hent meddelelsen, del derefter \u003Ci>string’en\u003C/i> i mellemrum, og kontroller, om det første ord matcher keywordet ‘new’. Hvis det er tilfældet, kan du kassere nøgleordet, da du ikke længere har brug for det.\u003C/p>\n\u003Cp>Kontroller bagefter, at der er andre ord efter ‘new’. Hvis ikke, så skriv tilbage til kunden og anmod om, at de sender en egentlig besked sammen med keywordet. Hvis der er flere ord, skal du slutte dem tilbage til en \u003Ci>string\u003C/i> og oprette en supportsag med de første 40 tegn som emne og den fulde besked som teksten.\u003C/p>\n\u003Cp>Bagefter skal du indstille anmoderen til en anonym bruger. For at gøre dette skal du oprette en bruger med navn og ekstern_id, begge indstillet til det telefonnummer, der sendte SMS’en. Hvis dette ikke er konfigureret, bliver legitimationsoplysningerne fra API-opkaldet anvendt, hvilket får alle SMS-supportsager til at ligne, at de er fra din udvikler.\u003C/p>\n\u003Cp>Indstil derefter det brugerdefinerede felt ‘telefon til telefonnummeret’. Husk, at vi gemte det brugerdefinerede felt-ID helt tilbage i starten. Det brugerdefinerede felt er også nødvendigt, så vi kan bruge Zendesk-pladsholderen senere.\u003C/p>\n\u003Cp>Nu kontrolleres, om kunden ønsker at opdatere en eksisterende supportsag.\u003C/p>\n",{"__typename":84,"sourceCode":115},[116],{"language":117,"source":118},[88,89],"elif msg[0].isnumeric():\r\ntry:\r\nticket = zenpy_client.tickets(id=msg[0])\r\nuser = next(zenpy_client.search(\r\ntype=’user’, external_id=req[‘msisdn’]))\r\nexcept RecordNotFoundException:\r\nsend_reply(req[‘msisdn’],\r\nf’No ticket found with id: {msg[0]}’)\r\nreturn Response(status=204)\r\nexcept StopIteration:\r\nsend_reply(req[‘msisdn’],\r\nf’No tickets have been created from: {req[“msisdn”]}’)\r\nprint(user.external_id == str(req[‘msisdn’]))\r\nif user.external_id != str(req[‘msisdn’]):\r\nsend_reply(req[‘msisdn’], ‘You are trying to update a’\r\n‘ ticket that was not created by you’)\r\nreturn Response(status=204)\r\nmsg.pop(0)\r\n\r\nif not msg:\r\nsend_reply(req[‘msisdn’], ‘Please add a message after your’\r\n‘ id, so we know what to update your ticket with’)\r\nreturn Response(status=204)\r\nticket.status = ‘open’\r\nmessage = ‘ ‘.join(msg)\r\nticket.comment = Comment(body=message, public=True,\r\nauthor_id=user.id)\r\nzenpy_client.tickets.update(ticket)",{"__typename":54,"text":120},"\u003Cp>Først skal du hente den eksisterende supportsag. Kontroller derefter, at supportsagen opdateres fra det samme telefonnummer, der oprettede den. Hvis ikke, tillader vi ikke opdatering af supportsagen. Dette undgår, at supportsager opdateres tilfældigt. Kassér derefter keywordets del af meddelelsen, og kontroller, at der er en kommentartekst til at opdatere supportsagen med, indstil status på supportsagen til ‘åben’ og opdater den med kommentarbeskeden.\u003C/p>\n\u003Cp>Nu har du brug for en kommando for at vise dine kunder, hvad de kan skrive til dig. Indtast kommandoen ‘hjælp’.\u003C/p>\n",{"__typename":84,"sourceCode":122},[123],{"language":124,"source":125},[88,89],"elif msg[0].casefold() == ‘help’:\r\n_send_reply(\r\nreq[‘msisdn’],\r\nf’Hi, we support the following commands: \\n New – Create new, ‘\r\n‘ ticket \\n ID – update your ticket id \\n Help – Show this ‘\r\n‘menu’\r\n)",{"__typename":54,"text":127},"\u003Cdiv class=\"et_pb_module et_pb_text et_pb_text_18 et_pb_text_align_left et_pb_bg_layout_light\">\n\u003Cdiv class=\"et_pb_text_inner\">\n\u003Cp>Dette vil blot sende et svar tilbage, der viser, hvad de kan gøre. Til sidst kan du oprette et sikkerhedsnet, der fanger alle andre input og sende et svar tilbage, der angiver, at anmodningen ikke blev forstået.\u003C/p>\n\u003C/div>\n\u003C/div>\n\u003Cdiv class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_19 et_pb_text_align_left et_pb_bg_layout_light\">\n\u003Cdiv class=\"et_pb_text_inner\">\u003C/div>\n\u003C/div>\n",{"__typename":84,"sourceCode":129},[130],{"language":131,"source":132},[88,89],"else: _send_reply( req[‘msisdn’], f’You wrote {req[“message”]}: text us help to see what options’ ‘ you have’ ) return Response(status=204)",{"__typename":54,"text":134},"\u003Cdiv class=\"et_pb_module et_pb_text et_pb_text_20 et_pb_text_align_left et_pb_bg_layout_light\">\n\u003Cdiv class=\"et_pb_text_inner\">\n\u003Cp>Dine kunder er nu i stand til at kontakte dig og dit supportteam via SMS-beskeder. I den sidste del af guiden vil vi se på, hvordan du kan konfigurere Zendesk til at sende svar på supportsager som SMS-beskeder.\u003C/p>\n\u003C/div>\n\u003C/div>\n\u003Cdiv class=\"et_pb_module et_pb_text et_pb_text_21 et_pb_text_align_left et_pb_bg_layout_light\">\n\u003Cdiv class=\"et_pb_text_inner\">\u003C/div>\n\u003C/div>\n",{"__typename":54,"text":136},"\u003Ch2>3. Besvarelse af supportsager via SMS\u003C/h2>\n\u003Cp>For at opnå dette vil vi anvende Zendesks \u003Ci>Target and Trigger \u003C/i>funktioner.\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp>\u003Cb>Opsætning af et mål\u003C/b>\u003C/p>\n\u003Cp>Først skal du have et API-token fra GatewayAPI. Du kan få det fra \u003Ci>Settings\u003C/i> -> \u003Ci>API Keys\u003C/i> -> klik derefter på knappen med nøglesymbolet.\u003C/p>\n",{"__typename":59,"border":60,"widthInPercent":61,"image":138},{"node":139},{"altText":29,"mediaItemUrl":140,"sourceUrl":140},"https://cms.gatewayapi.live/wp-content/uploads/2021/05/gatewayapikey.png",{"__typename":54,"text":142},"\u003Cp>Gå nu til Zendesks backend -> klik på menuen i venstre side -> klik på \u003Ci>Settings\u003C/i>. Under \u003Ci>Settings\u003C/i> skal du klikke på \u003Ci>Extensions\u003C/i> -> klik på \u003Ci>Add Target\u003C/i> og vælg \u003Ci>HTTP Target\u003C/i>.\u003C/p>\n",{"__typename":59,"border":60,"widthInPercent":61,"image":144},{"node":145},{"altText":29,"mediaItemUrl":64,"sourceUrl":64},{"__typename":59,"border":60,"widthInPercent":61,"image":147},{"node":148},{"altText":29,"mediaItemUrl":149,"sourceUrl":149},"https://cms.gatewayapi.live/wp-content/uploads/2021/05/selecthttptarget.png",{"__typename":54,"text":151},"\u003Cp>Nu skal du oprette dit mål/target. Udfyld indtastningsfelterne som følger:\u003C/p>\n\u003Cp>\u003Cstrong>Title:\u003C/strong> Dit måls/targets navn.\u003C/p>\n\u003Cp>\u003Cstrong>URL:\u003C/strong> https://gatewayapi.com/rest/mtsms\u003C/p>\n\u003Cp>\u003Cstrong>Method:\u003C/strong> POST\u003C/p>\n\u003Cp>\u003Cstrong>Content type:\u003C/strong> JSON\u003C/p>\n\u003Cp>\u003Cstrong>Basic Authentication\u003C/strong>: Aktiveret, sæt dit API-token ind i \u003Ci>User Name\u003C/i> og lad \u003Ci>Password\u003C/i> være tom.\u003C/p>\n",{"__typename":59,"border":60,"widthInPercent":61,"image":153},{"node":154},{"altText":29,"mediaItemUrl":155,"sourceUrl":155},"https://cms.gatewayapi.live/wp-content/uploads/2021/05/httptargetsettings.png",{"__typename":54,"text":157},"\u003Cdiv class=\"et_pb_module et_pb_text et_pb_text_24 et_pb_text_align_left et_pb_bg_layout_light\">\n\u003Cdiv class=\"et_pb_text_inner\">\n\u003Cp>Du kan bruge \u003Ci>Test Target\u003C/i> funktionen for at sikre, at alt fungerer som det skal og sende dig selv en SMS. \u003Ci>Test Target\u003C/i> beder dig om at definere JSON-body’en. Du kan kopiere JSON nedenfor og bruge den til at teste dit mål. Husk at sætte dit eget telefonnummer i modtagerlisten og husk landekoder.\u003C/p>\n\u003C/div>\n\u003C/div>\n\u003Cdiv class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_25 et_pb_text_align_left et_pb_bg_layout_light\">\n\u003Cdiv class=\"et_pb_text_inner\">\u003C/div>\n\u003C/div>\n",{"__typename":84,"sourceCode":159},[160],{"language":161,"source":164},[162,163],"json","JSON","{\r\n“message”: “Hello world, from zendesk”,\r\n“recipients”: [{“msisdn”: 4512345678}],\r\n“sender”: “testzendesk”\r\n}",{"__typename":54,"text":166},"\u003Cp>Når alt fungerer, skal du oprette målet.\u003C/p>\n\u003Cp>Du har nu et mål, du kan bruge til at sende SMS-beskeder til dine kunder, når en supporter svarer på supportsager ved hjælp af den brugerdefinerede \u003Ci>Field phone\u003C/i>, vi tilføjede i begyndelsen af ​​guiden.\u003C/p>\n\u003Cp>Target kan også bruges på andre udløsere til at underrette personer på dit team, men desværre kan dette kun gøres til en foruddefineret liste over modtagere og ikke på en dynamisk måde til at underrette specifikke supportere. Det kan dog potentielt bruges til at sende advarsler, hvis en supportsag ikke er blevet besvaret inden for fx en time, en dag eller hvad der ellers passer for jer.\u003C/p>\n",{"__typename":54,"text":168},"\u003Ch2>Opsætning af en trigger\u003C/h2>\n\u003Cp>For at oprette en trigger skal du gå til \u003Ci>Settings\u003C/i> i Zendesks backend -> under \u003Ci>Business Rules\u003C/i> skal du klikke på \u003Ci>Triggers\u003C/i> -> derefter \u003Ci>Add Trigger\u003C/i> eller rediger en af ​​dine eksisterende triggere.\u003C/p>\n",{"__typename":59,"border":60,"widthInPercent":61,"image":170},{"node":171},{"altText":29,"mediaItemUrl":172,"sourceUrl":172},"https://cms.gatewayapi.live/wp-content/uploads/2021/05/alltriggers.png",{"__typename":54,"text":174},"\u003Cdiv class=\"et_pb_module et_pb_text et_pb_text_28 et_pb_text_align_left et_pb_bg_layout_light\">\n\u003Cdiv class=\"et_pb_text_inner\">\n\u003Cp>Vælg de betingelser, du vil have din trigger til at reagere på. Her kan du bare redigere standardudløseren kaldet \u003Ci>Notify Requester of Comment Update\u003C/i>. Alt hvad du skal gøre her er at tilføje en underretning for at tilføje den valgte \u003Cem>Target Action\u003C/em> til triggeren.\u003C/p>\n\u003C/div>\n\u003C/div>\n",{"__typename":59,"border":60,"widthInPercent":61,"image":176},{"node":177},{"altText":29,"mediaItemUrl":178,"sourceUrl":178},"https://cms.gatewayapi.live/wp-content/uploads/2021/05/triggerchooseaction.png",{"__typename":59,"border":60,"widthInPercent":61,"image":180},{"node":181},{"altText":29,"mediaItemUrl":182,"sourceUrl":182},"https://cms.gatewayapi.live/wp-content/uploads/2021/05/triggerchoosetarget.png",{"__typename":54,"text":184},"\u003Cdiv class=\"et_pb_module et_pb_text et_pb_text_29 et_pb_text_align_left et_pb_bg_layout_light\">\n\u003Cdiv class=\"et_pb_text_inner\">\n\u003Cp>For at definere JSON-body’en til denne trigger kan du bruge Zendesks \u003Ci>placeholders\u003C/i> i meddelelsen. Alle tilgængelige \u003Ci>placeholders\u003C/i> kan findes ved at klikke på\u003Ci> View Available Placeholders\u003C/i>. Din JSON-body kan se sådan ud:\u003C/p>\n\u003C/div>\n\u003C/div>\n\u003Cdiv class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_30 et_pb_text_align_left et_pb_bg_layout_light\">\n\u003Cdiv class=\"et_pb_text_inner\">\u003C/div>\n\u003C/div>\n",{"__typename":84,"sourceCode":186},[187],{"language":188,"source":189},[162,163],"{\r\n“message”: “An agent has replied to your ticket .\\n\\nYou can send your reply by responding to this SMS with followed by your message”,\r\n“recipients”: [{“msisdn”: }],\r\n“sender”: “Put your phone GatewayAPI number here”\r\n}",{"__typename":54,"text":191},"\u003Cp>Du er nu i stand til at modtage og svare på supportsager via SMS-beskeder.\u003C/p>\n\u003Cp>Tillykke!\u003C/p>\n",{"__typename":54,"text":193},"\u003Ch2>\u003Cb>Global SMS Gateway\u003C/b>\u003C/h2>\n\u003Cp>GatewayAPI har nogle af de laveste priser i størstedelen af ​​verden kombineret med en intuitiv brugergrænseflade, support i verdensklasse og en solid oppetid på over 99,99 % i gennemsnit. Hvis du ikke har en konto endnu, kan du oprette en gratis på mindre end to minutter her: \u003Ca href=\"https://gatewayapi.com/da/opret-konto/\">Gå til GatewayAPI\u003C/a> eller skriv til \u003Ca href=\"mailto:sales@gatewayapi.com\">sales@gatewayapi.com\u003C/a>.\u003C/p>\n",{"metaDesc":195,"metaKeywords":29,"metaRobotsNofollow":196,"metaRobotsNoindex":197,"opengraphAuthor":29,"opengraphDescription":195,"opengraphImage":198,"opengraphTitle":200,"opengraphType":201,"opengraphUrl":16,"readingTime":202,"title":200,"twitterDescription":29,"twitterTitle":29,"twitterImage":17,"opengraphModifiedTime":203,"opengraphPublishedTime":204,"opengraphPublisher":205,"opengraphSiteName":206,"focuskw":29,"canonical":16,"breadcrumbs":207},"Trin-for-trin guide til, hvordan du opsætter SMS-support ved at integrere Zendesk med GatewayAPI. Styrk jeres kundetilfredshed.","follow","index",{"mediaItemUrl":199},"https://cms.gatewayapi.live/wp-content/uploads/2020/04/SoMe-Crawler-Gatewayapi.jpg","Send SMS-beskeder fra Zendesk via GatewayAPI - GatewayAPI","article",0,"2026-02-11T09:18:37+00:00","2017-06-15T16:40:13+00:00","https://www.facebook.com/gatewayapi/","GatewayAPI",[208,211],{"url":209,"text":210},"https://gatewayapi.com/da/","Home",{"url":16,"text":31},[213,238,266,295,323,351],{"translated":214,"slug":221,"id":222,"link":223,"postArticles":224,"author":230,"title":232,"categories":233,"date":237,"excerpt":29},[215,218],{"slug":216,"locale":217},"how-to-send-your-first-sms-with-gatewayapi-and-curl",{"locale":8},{"slug":219,"locale":220},"wie-sie-ihre-erste-sms-mit-gatewayapi-und-curl-versenden",{"locale":12},"saadan-sender-du-din-foerste-sms-med-gatewayapi-og-curl","cG9zdDoyMTM1Mw==","https://gatewayapi.com/da/blog/saadan-sender-du-din-foerste-sms-med-gatewayapi-og-curl/",{"listCover":225,"listText":228,"author":229},{"node":226},{"altText":29,"mediaItemUrl":227,"sourceUrl":227},"https://cms.gatewayapi.live/wp-content/uploads/2025/02/2025_02_07-GatewayAPI-Blogpost-how_to_send_sms_with_curl-thumbnail-DK@2x.jpg","\u003Cp>\u003Cspan style=\"font-weight: 400;\">Læs vores guide til, hvordan du sender SMS-beskeder ved hjælp af GatewayAPI og kodesproget cURL.\u003C/span>\u003C/p>\n","Oliver Glozmann Bork Hansen",{"node":231},{"name":229},"Sådan sender du din første SMS med GatewayAPI og cURL",{"nodes":234},[235,236],{"id":38,"name":36},{"id":40,"name":41},"2025-02-07T12:34:25",{"translated":239,"slug":246,"id":247,"link":248,"postArticles":249,"author":255,"title":258,"categories":259,"date":265,"excerpt":29},[240,243],{"slug":241,"locale":242},"cybersecurity-technology-a-tour-of-gatewayapis-engine-room",{"locale":8},{"slug":244,"locale":245},"cybersicherheit-technik-ein-einblick-in-den-maschinenraum-von-gatewayapi",{"locale":12},"cybersikkerhed-teknik-en-rundtur-i-gatewayapis-maskinrum","cG9zdDoyMTA2OQ==","https://gatewayapi.com/da/blog/cybersikkerhed-teknik-en-rundtur-i-gatewayapis-maskinrum/",{"listCover":250,"listText":253,"author":254},{"node":251},{"altText":29,"mediaItemUrl":252,"sourceUrl":252},"https://cms.gatewayapi.live/wp-content/uploads/2024/12/GatewayAPI-Blogpost-Cyber_security_v2-thumbnail-2024_09_12@2x.jpg","\u003Cp>\u003Cspan style=\"font-weight: 400;\">Læs om hvordan vi holder os på forkant med cybertrusler ved hjælp af en række avancerede tekniske sikkerhedsforanstaltninger.\u003C/span>\u003C/p>\n","Kennet Darrel Larsen & Morten Skyt ",{"node":256},{"name":257},"Kennet Darell Larsen","Cybersikkerhed & teknik: En rundtur i GatewayAPIs maskinrum",{"nodes":260},[261,264],{"id":262,"name":263},"dGVybTo2Mw==","Security",{"id":40,"name":41},"2024-12-11T12:29:27",{"translated":267,"slug":274,"id":275,"link":276,"postArticles":277,"author":282,"title":284,"categories":285,"date":294,"excerpt":29},[268,271],{"slug":269,"locale":270},"understanding-the-differences-between-a-cpaas-and-a-ucaas",{"locale":8},{"slug":272,"locale":273},"der-unterschied-zwischen-cpaas-und-ucaas",{"locale":12},"forstaa-forskellen-mellem-en-cpaas-og-en-ucaas","cG9zdDoxOTk1Mw==","https://gatewayapi.com/da/blog/forstaa-forskellen-mellem-en-cpaas-og-en-ucaas/",{"listCover":278,"listText":281,"author":257},{"node":279},{"altText":29,"mediaItemUrl":280,"sourceUrl":280},"https://cms.gatewayapi.live/wp-content/uploads/2024/04/thumbnail-cpaas_vs_ucaas-apr_2024-800x600px@2x.jpg","\u003Cp>\u003Cspan style=\"font-weight: 400;\">Lær om de afgørende forskelle mellem en CPaaS og en UCaaS platform, og dyk ned i fremtiden for virksomhedskommunikationsteknologier.\u003C/span>\u003C/p>\n",{"node":283},{"name":257},"Forstå forskellen mellem en CPaaS og en UCaaS",{"nodes":286},[287,290,293],{"id":288,"name":289},"dGVybToyMQ==","Business",{"id":291,"name":292},"dGVybToxNTM=","CPaaS",{"id":40,"name":41},"2024-04-05T07:56:23",{"translated":296,"slug":303,"id":304,"link":305,"postArticles":306,"author":312,"title":315,"categories":316,"date":322,"excerpt":29},[297,300],{"slug":298,"locale":299},"rcs-in-2024-and-an-insight-into-apples-unexpected-announcement",{"locale":8},{"slug":301,"locale":302},"rcs-im-jahr-2024-und-ein-einblick-in-eine-unerwartete-ankuendigung-von-apple",{"locale":12},"rcs-i-2024-samt-et-indblik-i-apples-uventede-udmelding","cG9zdDoxOTUyMg==","https://gatewayapi.com/da/blog/rcs-i-2024-samt-et-indblik-i-apples-uventede-udmelding/",{"listCover":307,"listText":310,"author":311},{"node":308},{"altText":29,"mediaItemUrl":309,"sourceUrl":309},"https://cms.gatewayapi.live/wp-content/uploads/2023/12/thumbnail-RCS-dec_2023-800x600px@2x.jpg","\u003Cp>\u003Cspan style=\"font-weight: 400;\">RCS har været undervejs i mange, mange år, og 2024 ser ud til at blive året, hvor teknologien endelig får sit store gennembrud. Få den seneste opdatering om denne nye og spændende teknologi!\u003C/span>\u003C/p>\n","Thomas Hofmann & Jeppe Larsen",{"node":313},{"name":314},"Thomas Hofmann","RCS i 2024 samt et indblik i Apples uventede udmelding",{"nodes":317},[318,321],{"id":319,"name":320},"dGVybTo2OQ==","RCS",{"id":40,"name":41},"2023-12-21T11:36:52",{"translated":324,"slug":331,"id":332,"link":333,"postArticles":334,"author":340,"title":342,"categories":343,"date":350,"excerpt":29},[325,328],{"slug":326,"locale":327},"unlock-new-avenues-of-customer-communication-with-whatsapp-business-messaging",{"locale":8},{"slug":329,"locale":330},"erschliessen-sie-neue-moeglichkeiten-des-kundenengagements-mit-whatsapp-business-messaging",{"locale":12},"faa-adgang-til-nye-muligheder-for-kundeengagement-med-whatsapp-business-messaging","cG9zdDoxOTQ0OQ==","https://gatewayapi.com/da/blog/faa-adgang-til-nye-muligheder-for-kundeengagement-med-whatsapp-business-messaging/",{"listCover":335,"listText":338,"author":339},{"node":336},{"altText":29,"mediaItemUrl":337,"sourceUrl":337},"https://cms.gatewayapi.live/wp-content/uploads/2023/11/thumbnail-New_Avenues_of_Customer_Communication_with_WhatsApp-nov_2023-illustrated-800x600px@2x.jpg","\u003Cp>\u003Cspan style=\"font-weight: 400;\">Gå på opdagelse i, hvordan WhatsApp revolutionerer virksomhedskommunikation ved at tilbyde en række nye muligheder for kundeengagement. \u003C/span>\u003C/p>\n","Kennet Darell Larsen & Morten Andersen",{"node":341},{"name":257},"Få adgang til nye muligheder for kundeengagement med WhatsApp Business Messaging",{"nodes":344},[345,346,347],{"id":288,"name":289},{"id":40,"name":41},{"id":348,"name":349},"dGVybToxNTA=","WhatsApp","2023-11-15T13:03:34",{"translated":352,"slug":359,"id":360,"link":361,"postArticles":362,"author":367,"title":369,"categories":370,"date":374,"excerpt":29},[353,356],{"slug":354,"locale":355},"sending-sms-messages-with-python-a-step-by-step-guide",{"locale":8},{"slug":357,"locale":358},"versenden-von-sms-nachrichten-mit-python-eine-schritt-fuer-schritt-anleitung",{"locale":12},"afsendelse-af-sms-beskeder-med-python-en-trin-for-trin-guide","cG9zdDoxOTEyOQ==","https://gatewayapi.com/da/blog/afsendelse-af-sms-beskeder-med-python-en-trin-for-trin-guide/",{"listCover":363,"listText":366,"author":229},{"node":364},{"altText":29,"mediaItemUrl":365,"sourceUrl":365},"https://cms.gatewayapi.live/wp-content/uploads/2023/10/thumbnail-sending_sms_with_python-nov_2023-800x600px@2x.jpg","\u003Cp>Udsendelse af SMS-beskeder til modtagere over hele verden er ligetil med GatewayAPI’s robuste service. Lær, hvordan du integrerer GatewayAPIs SMS-tjenester i din applikation ved hjælp af Python-kode.\u003C/p>\n",{"node":368},{"name":229},"Afsendelse af SMS-beskeder med Python: En trin-for-trin-guide",{"nodes":371},[372,373],{"id":38,"name":36},{"id":40,"name":41},"2023-10-27T11:21:14",[376,592,698,703],{"__typename":377,"active":60,"hasSubmenu":60,"link":378,"menuClass":381,"submenuLinks":383},"OptionsGwMenuItems",{"target":17,"title":379,"url":380},"Services","#",[382],"services",[384,400,412,425,437,450,462,474,487,499,511,523,535,546,559,571,583],{"description":385,"column":386,"label":17,"labelColor":388,"title":17,"type":390,"video":17,"visibleOn":392,"subLinks":17,"link":394,"icon":397},"Læs mere om EU setuppet, hvor hosting og ejerskab ligger 100% inden for EU.",[387],"column-1",[389],"blue",[391],"default",[393],"both",{"target":17,"title":395,"url":396},"EU setup","https://gatewayapi.com/da/eu-setup/",{"node":398},{"altText":29,"mediaItemUrl":399,"sourceUrl":399},"https://cms.gatewayapi.live/wp-content/uploads/2024/06/icon-eu_setup.svg",{"description":401,"column":402,"label":17,"labelColor":403,"title":17,"type":404,"video":17,"visibleOn":405,"subLinks":17,"link":406,"icon":409},"Anskaf virtuelle numre til at muliggøre betaling, donationer samt konkurrencer via SMS.",[387],[389],[391],[393],{"target":17,"title":407,"url":408},"Virtuelle numre","https://gatewayapi.com/da/virtuelle-numre/",{"node":410},{"altText":29,"mediaItemUrl":411,"sourceUrl":411},"https://cms.gatewayapi.live/wp-content/uploads/2020/03/virtual-number.svg",{"description":413,"column":414,"label":17,"labelColor":415,"title":17,"type":416,"video":17,"visibleOn":417,"subLinks":17,"link":418,"icon":422},"Brug nummeropslag til at validere mobilnumre inden udsendelse.",[387],[389],[391],[393],{"target":419,"title":420,"url":421},"_blank","Nummeropslag","https://gatewayapi.com/docs/apis/rest/#hlr-and-number-lookup",{"node":423},{"altText":29,"mediaItemUrl":424,"sourceUrl":424},"https://cms.gatewayapi.live/wp-content/uploads/2022/10/lookup.svg",{"description":426,"column":427,"label":17,"labelColor":428,"title":17,"type":429,"video":17,"visibleOn":430,"subLinks":17,"link":431,"icon":434},"Modtag SMS beskeder i din indbakke, og send e-mails, der automatisk omdannes til SMS beskeder. ",[387],[389],[391],[393],{"target":17,"title":432,"url":433},"E-mail til/fra SMS","https://gatewayapi.com/da/loesninger/email-til-sms-sms-til-email/",{"node":435},{"altText":29,"mediaItemUrl":436,"sourceUrl":436},"https://cms.gatewayapi.live/wp-content/uploads/2020/05/email-to-and-from-sms-new.svg",{"description":438,"column":439,"label":17,"labelColor":440,"title":17,"type":441,"video":17,"visibleOn":442,"subLinks":17,"link":444,"icon":447},"Læs mere om vores prisstruktur, mulige landerestriktioner samt tillægsydelser.",[387],[389],[391],[443],"mobile",{"target":17,"title":445,"url":446},"Priser","https://gatewayapi.com/da/priser/",{"node":448},{"altText":29,"mediaItemUrl":449,"sourceUrl":449},"https://cms.gatewayapi.live/wp-content/uploads/2020/09/pricing.svg",{"description":451,"column":452,"label":17,"labelColor":453,"title":17,"type":454,"video":17,"visibleOn":455,"subLinks":17,"link":456,"icon":459},"Seneste nyheder, tips og tricks, kundecases samt faglige indlæg på bloggen.",[387],[389],[391],[443],{"target":17,"title":457,"url":458},"Nyheder","https://gatewayapi.com/da/blog/",{"node":460},{"altText":29,"mediaItemUrl":461,"sourceUrl":461},"https://cms.gatewayapi.live/wp-content/uploads/2020/09/news-blog.svg",{"description":463,"column":464,"label":17,"labelColor":465,"title":17,"type":466,"video":17,"visibleOn":467,"subLinks":17,"link":468,"icon":471},"Se information samt eventuelle restriktioner i over 200 lande.",[387],[389],[391],[393],{"target":17,"title":469,"url":470},"Landespecifikke restriktioner","https://gatewayapi.com/da/priser/#country-restrictions",{"node":472},{"altText":29,"mediaItemUrl":473,"sourceUrl":473},"https://cms.gatewayapi.live/wp-content/uploads/2022/10/country-requirement-3.svg",{"description":475,"column":476,"label":17,"labelColor":478,"title":17,"type":479,"video":17,"visibleOn":480,"subLinks":17,"link":481,"icon":484},"Tag skridtet videre fra SMS med interaktive beskeder, branding og rich media.",[477],"column-2",[389],[391],[393],{"target":17,"title":482,"url":483},"RCS Business Messaging","https://gatewayapi.com/da/rcs/",{"node":485},{"altText":29,"mediaItemUrl":486,"sourceUrl":486},"https://cms.gatewayapi.live/wp-content/uploads/2026/01/tags_integration-sms_marketing.svg",{"description":488,"column":489,"label":17,"labelColor":490,"title":17,"type":491,"video":17,"visibleOn":492,"subLinks":17,"link":493,"icon":496},"Benyt GatewayAPIs kraftfulde SMS API'er til at sende beskeder globalt.",[477],[389],[391],[393],{"target":17,"title":494,"url":495},"SMS API’er","https://gatewayapi.com/da/global-sms-api/",{"node":497},{"altText":29,"mediaItemUrl":498,"sourceUrl":498},"https://cms.gatewayapi.live/wp-content/uploads/2023/06/icon-sms_api-keyword_api.svg",{"description":500,"column":501,"label":17,"labelColor":502,"title":17,"type":503,"video":17,"visibleOn":504,"subLinks":17,"link":505,"icon":508},"Udforsk de muligheder og resultater, som tekstbeskeder kan give din marketingmix.",[477],[389],[391],[393],{"target":17,"title":506,"url":507},"SMS marketing","https://gatewayapi.com/da/sms-marketing/",{"node":509},{"altText":29,"mediaItemUrl":510,"sourceUrl":510},"https://cms.gatewayapi.live/wp-content/uploads/2022/10/standard-premium-sms.svg",{"description":512,"column":513,"label":17,"labelColor":514,"title":17,"type":515,"video":17,"visibleOn":516,"subLinks":17,"link":517,"icon":520},"Få adgang til vores email API med høj skalerbarhed og fuld GDPR-compliance.",[477],[389],[391],[393],{"target":17,"title":518,"url":519},"Email API","https://gatewayapi.com/da/email-api/",{"node":521},{"altText":29,"mediaItemUrl":522,"sourceUrl":522},"https://cms.gatewayapi.live/wp-content/uploads/2024/12/support_email-svg.svg",{"description":524,"column":525,"label":17,"labelColor":526,"title":17,"type":527,"video":17,"visibleOn":528,"subLinks":17,"link":529,"icon":532},"Læs mere om vores ledende sikkerhed og compliance features. Du kan trygt betro os med dine data.",[477],[389],[391],[393],{"target":17,"title":530,"url":531},"Sikkerhed & compliance","https://gatewayapi.com/da/sikkerhed-og-compliance/",{"node":533},{"altText":29,"mediaItemUrl":534,"sourceUrl":534},"https://cms.gatewayapi.live/wp-content/uploads/2022/12/gdpr-compliance.svg",{"description":17,"column":536,"label":17,"labelColor":538,"title":539,"type":540,"video":17,"visibleOn":542,"subLinks":17,"link":543,"icon":17},[537],"column-3",[389],"Populære integrationer",[541],"headline",[393],{"target":17,"title":544,"url":545},"WordPress","https://gatewayapi.com/integrations/wordpress-sms-plugin/",{"description":547,"column":548,"label":17,"labelColor":549,"title":17,"type":551,"video":17,"visibleOn":552,"subLinks":17,"link":553,"icon":556},"Brug vores WordPress SMS-plugin til at sende SMS-beskeder til dine kunder 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