[{"data":1,"prerenderedAt":528},["ShallowReactive",2],{"integration-zendesk-sms-integration-en":3,"nav-options-en":65,"footer-options-en":405},{"id":4,"title":5,"slug":6,"translated":7,"integrations":15,"seo":48},"cG9zdDoyNDQ0NA==","Zendesk SMS Integration","zendesk-sms-integration",[8,11],{"slug":6,"locale":9},{"locale":10},"da_DK",{"slug":12,"locale":13},"zendesk-sms-integrationen",{"locale":14},"de_DE",{"zapierEnabled":16,"zapier":17,"hero":19,"content":29},false,{"title":18,"description":18,"script":18,"fallbackGraphics":18,"fallbackText":18},null,{"title":20,"text":21,"image":22,"ctaButton":26},"Enable SMS Support with Our Zendesk SMS Integration","\u003Cspan style=\"font-weight: 400;\">Offer your customers SMS support via our Zendesk SMS integration, which makes it incredibly easy for your customers to get in touch with you and get answers to their questions in a fast and reliable way.\u003C/span>\r\n\r\n\u003Cspan style=\"font-weight: 400;\">This can also help strengthen your company’s customer satisfaction, since you will be able to offer your customer an additional way of getting in touch with you.\u003C/span>",{"node":23},{"altText":24,"mediaItemUrl":25,"sourceUrl":25},"","https://cms.gatewayapi.live/wp-content/uploads/2026/03/integration-herouse_case_header_integrations-zendesk-hero-scaled-1.jpg",{"title":27,"url":28,"target":24},"Create a GatewayAPI account","https://onlinecity-id.io/gatewayapi/signup/?locale=en",[30,38],{"__typename":31,"headerCaption":32,"headerTitle":33,"headerText":18,"cardImage":34,"video":18,"cardTitle":18,"cardText":37,"flexibleContent":18},"IntegrationsContentCardLayout","Step by step guide","Setting up the Zendesk SMS integration",{"node":35},{"altText":24,"mediaItemUrl":36,"sourceUrl":36},"https://cms.gatewayapi.live/wp-content/uploads/2026/03/integrations_zendesk-set_up_sms_integration-ENG-scaled-1.jpg","\u003Cp>\u003Cspan style=\"font-weight: 400;\">Once the setup is in place, everything is handled in Zendesk, where support cases are automatically created and updated when a customer starts a support case via SMS. \u003C/span>\u003Cspan style=\"font-weight: 400;\">You can thus both read and reply to incoming SMS messages directly in Zendesk where your answers are converted into an SMS message that is sent back to the customer.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">You can find a complete and developer-friendly guide to how to integrate Zendesk with GatewayAPI \u003C/span>\u003Ca href=\"https://gatewayapi.com/blog/how-to-send-smses-from-zendesk-using-gatewayapi/\">\u003Cspan style=\"font-weight: 400;\">here\u003C/span>\u003C/a>\u003Cspan style=\"font-weight: 400;\">.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">The guide goes through all the relevant steps in the setup, where you can learn how to set up:\u003C/span>\u003C/p>\n\u003Cul>\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Integration between Zendesk and GatewayAPI\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">That incoming SMS messages are converted into a support case in Zendesk with the customer’s request.\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">That customers can receive SMS messages with the answers that you write directly in Zendesk \u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Automatic messages that are sent back to the customer if their inquiry was not understood by the system.\u003C/span>\u003C/li>\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">Routing of messages to the right Zendesk channel via the use of \u003Ca href=\"https://gatewayapi.com/virtual-numbers/\">keywords\u003C/a>\u003C/li>\n\u003C/ul>\n",{"__typename":31,"headerCaption":39,"headerTitle":40,"headerText":18,"cardImage":41,"video":18,"cardTitle":18,"cardText":44,"flexibleContent":45},"No subscriptions","Pay only for the SMS traffic you send",{"node":42},{"altText":24,"mediaItemUrl":43,"sourceUrl":43},"https://cms.gatewayapi.live/wp-content/uploads/2026/03/integrations_pagee-pay_only_for_sms_usage-scaled.jpg","\u003Cp>\u003Cspan style=\"font-weight: 400;\">Our pricing model is simple. 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