Get Started With Email to SMS & SMS to Email
Access the unique benefits of SMS in the same place you handle emails.
Send emails that your target audience receives as SMS messages and ensure that your message is seen. You also have the option to set up SMS to email, enabling you to handle two-way SMS communication directly from your email inbox.
Six good reasons to use email to SMS and SMS to email
Offer your customers SMS support
SMS to email makes it easy for customers to get in touch with customer service via an SMS, after which customer service can reply to the message directly in their email inbox. When customer service responds, the message is converted back into an SMS that is sent to the customer’s device.
Instant delivery
Email to SMS allows for almost instant delivery of messages, ensuring that recipients receive time-critical information quickly. This is particularly valuable for urgent matters that require immediate attention.
High opening rates
SMS messages have significantly higher open rates compared to emails, and most SMS messages are read within minutes of receipt. Using email to SMS ensures that your message is seen and understood by the recipient immediately.
Consolidated inbox
Email-to-SMS allows communication to be managed via one email platform, eliminating the need to switch between multiple programs. This streamlines processes and makes it easier for users to manage all their messages in one place.
Send SMS messages easily
Via email to SMS, it is possible to send handheld SMS messages to customers directly from the email inbox. There is therefore no need to log into a system to send SMS messages.
Archiving and searching messages
Emails are typically easy to archive, organize and search. By converting SMS to email, users can take advantage of their email platform’s search and archiving capabilities to quickly find and retrieve important messages.
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How to set up SMS to email & email to SMS
We’ve made it incredibly easy to get started with email to SMS. Whatever the purpose, it doesn’t take long to set up. You can read a detailed description of how to set up email to and from SMS in our documentation. Here, you can also find more information about our REST email API and the possibilities to integrate email and SMS functionalities directly into your system.
Watch our instructional videos that will guide you through the entire setup of both emails to SMS, as well as how to enable the reception of SMS messages as emails. Please note that a virtual number is required if you want to set up SMS to email.
You are always welcome to reach out to support if you have any questions about the setup.
Powerful tool to get the attention of the users
Unlike most other marketing channels, SMS marketing is able to capture the attention of the users here and now. That also means that there are a number of best practices that must be followed in order to maximize the effectiveness of the SMS campaigns.
It is paramount that you have obtained permissions from the users and that personal data is handled in accordance to the rules that apply in your area. Furthermore, it is also paramount that the message clearly states how users can unsubscribe from your SMS list, e.g. “Send STOP to 1234 to unsubscribe”.
Use with caution
The relevancy of the message is high
The sender/brand is clearly communicated
The frequency matches the needs of the target audience
The campaigns are scheduled within a reasonable time span
Use cases where email to SMS and SMS to email create value for businesses
Appointment management for salons and clinics
Salons, clinics and other service businesses can use SMS to email to receive confirmations and cancellations from customers, ensuring staff have a single view of all appointment-related communications in one place.
It also allows customers to manage appointments via SMS
Ordering a taxi by SMS
The Danish taxi company 4x27 uses SMS to email and email to SMS for taxi bookings and internal communication with taxi drivers.
The setup allows customers to order a taxi simply by sending a text message to +4527272727 with their address in the text field, which is then converted into an email sent to the booking office’s inbox. The booking office can send back an email shortly afterwards, which is converted into an SMS notifying the customer that a taxi is on its way.
Rapid response on important cases
Banks, insurance companies and lawyers can quickly get customers to respond to a message if they need critical information from them or want to keep them updated on an important case. Because it’s handled directly from the inbox, it’s quick to write the message and easy to keep track of the correspondence.
Smooth management of craftsman appointments
The SaaS company Minuba has integrated an SMS service into their platform, which allows craftsmen to keep their customers updated on when they are coming by, as well as giving customers the opportunity to write back if the time does not fit them. This is all handled through the system’s messaging/email system, which is sent as SMS messages to customers and converted back to a message in the system when the customer responds.
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