Effective and reliable messaging for transport and delivery

Get access to seamless communication via GatewayAPI for last mile deliveries. Automate the entire process, create a positive customer experience and increase the likelihood of a successful delivery.

"Use SMS or RCS and be more or less certain that your message will be opened and read by the recipient"

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Effective and Reliable Messaging for Transport and Delivery

Your benefits

Get access to secure messaging, competitive pricing and easy integration

Make it easy to deliver parcels on the first attempt

With automated messages from GatewayAPI, recipients are notified before they even ask. You keep them informed about departures, delays and deliveries – and build trust all the way to their doorstep. This results in fewer calls to customer service, fewer redeliveries and returns and higher satisfaction among recipients.

Plug and play-integration for your system

Get started quickly – whether you work with a TMS, TA or WMS system. Most customers have automated their first message flow within a few hours. If you need help, our technical support team is available on live chat – with an average response time of less than 20 seconds during business hours.

First class routes with solid uptime

Be sure that your reminder always reaches your recipients. Access a high level of reliability and technical redundancy that guarantees fast delivery of messages via high-quality routes – our historical uptime of over 99.99% speaks for itself.

Simple and transparent pricing

You only pay for what you send – no subscription or other fees by default. Create a free account in minutes and start sending your first messages today. We offer competitive prices for over 200 countries.

Get access to SMS, RCS and email

When you use GatewayAPI, you can use SMS, email and RCS to send automatic messages to parcel recipients. This allows you to gather all communication in one place at GatewayAPI and choose the messaging technology that is best suited to different scenarios.

High compliance level now and in the future

With GatewayAPI as your messaging partner, you get a GDPR-compatible service with European data storage as well as ISAE 3000– and 3402-certification. You also get access to a unique EU setup which is used by many reputable organizations.

Our fantastic customers

Trusted by 50,000+ organizations worldwide

50,000+

We have tens of thousands of satisfied customers

90+ countries

We have customers all over the world

1bn+

Messages delivered yearly

GDPR

High level of GDPR compliance, supported by annual ISAE 3000 and 3402 audit reporting

1,000+

Choose between thousands of integration-options

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Full transparency

Looking for a supplier you can truly trust?

We offer full transparency, regardless of whether you want to see our prices, follow our sky-high uptime, get contact information on our team members or get in touch with our support team.

In addition, we undergo an annual ISAE 3000 and ISAE 3402 audit of our compliance with the GDPR regulation.

Our direct connections around the world ensure that your messages reach their destination in the shortest possible time frame. Our real-time delivery reports clearly show which messages have been delivered, allowing you to keep your recipient list up to date and conduct investigations based on our detailed error codes.

Looking for a supplier you can truly trust?

Use cases

See how well-planned messaging can create significant value in connection with parcel deliveries

Updates - Your parcel will be delivered today
As a delivery service, you need to ensure that every delivery notification reaches the customer – without errors, delays or duplication of work. With a messaging platform, you can send automatic messages at exactly the right moment (e.g. on departure, delay and delivery). You don’t need to type manually or make phone calls – the system sends the message to the customer via SMS, RCS or email. This ensures consistency, saves time and reduces the risk of human error.

When you communicate clearly, proactively and credibly, it builds trust. A customer who receives updates from the moment the parcel is dispatched, through delays and until delivery, feels well informed and involved.
Notifications - Your delivery is 90 mins delayed
A failed delivery costs money – both in transport costs and reshipments. With accurate, automatic messages to the customer, the likelihood of the customer being at home or ready increases. You can also send out warnings in case of delays, so the customer has a better opportunity to adjust their day. This increases delivery reliability and reduces the number of ‘no one home’ experiences.
Two-way communication - Give permission to leave the parcel
A modern messaging platform not only allows you to send messages, but also receive responses and interactions from customers. If a customer replies ‘No, we’re not home,’ your logistics software can automatically trigger a new suggestion sent through GatewayAPI (e.g., ‘Can we leave the package at the front door?’). This allows you to customize the delivery and avoid failed attempts.
Feedback after delivery - How was your experience?
It is difficult to get feedback on delivery experiences, especially when contact with the customer ends at the door. Without structured feedback, you lose insight into what works – and what doesn’t. At the same time, you miss out on the opportunity to build reputation and social proof online.

You can send a friendly request for a review shortly after a delivery has been registered as completed. The message can lead to a 1-5 rating in your system or a link to Trustpilot, Google Reviews or similar.

There are many benefits:
- Collection of valuable customer insight on an ongoing basis
- Possibility of quickly identifying and reacting to negative experiences
- Increase in volume of reviews for marketing use and building trust
- Creation of a data driven culture for quality delivery
Reminders for unclaimed parcels - Pick up your parcel today
Parcel recipients often have busy schedules, and a significant proportion of uncollected parcels are simply due to the recipient forgetting to collect them before the deadline. With automatic reminders, you can easily reduce the number of returned parcels.

Example:
When a customer receives a notification that their parcel is ready for collection at a parcel shop or parcel box, a new message is automatically sent a few days before the expiry date – e.g. “Remember to collect your parcel at the pick up point by tomorrow at the latest”. If the parcel is still not collected, the system can trigger a final reminder such as “Your parcel in the parcel locker expires today – collect it to avoid it being returned”.

This simple automation can significantly reduce the return rate, free up capacity in parcel shops and parcel boxes, and create a more positive experience for both sender and recipient.